GradGuard for Higher Education

Testimonial - "Tuition Insurance Was Such A Lifesaver"

Posted by John Fees on Jul 18, 2018 2:37:06 PM

The best way to understand the value of GradGuard's tuition insurance to schools and college families is to hear from a customer who enrolled in the program.

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Topics: college life, tuition refund insurance, College Life Protected, Tuition Insurance, Refund Policy, Best Practices by Colleges, tuition refunds, Student Benefits, insurance, Higher Education, Bursars,, nacubo,, college risk, Tuition Protection Plan, college refunds,, Allianz Global Assistance,, Allianz, GradGuard

84% of schools do not provide 100% refunds, but GradGuard's tuition insurance can.

Posted by John Fees on May 16, 2018 11:28:12 PM

Just a year ago, I was pleased to announce that schools and families now have access to world-class service and valuable protections offered exclusively through GradGuard's Tuition Protection Plan from Allianz Global Assistance. 

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Topics: college life, tuition refund insurance, College Life Protected, Tuition Insurance, Refund Policy, Best Practices by Colleges, tuition refunds, Student Benefits, insurance, Higher Education, Bursars,, nacubo,, college risk, Tuition Protection Plan, college refunds,, Allianz Global Assistance,, Allianz, GradGuard

College Confidence & More + Bursars 2018

Posted by John Fees on Apr 18, 2018 1:56:59 PM

There are several gatherings of higher education officials that I find to be filled with essential truths. 

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Topics: College Life Protected, Tuition Insurance, Consumer Protection, Refund Policy, Transparency, college completion, Is College Worth It, Disclosures, regulation, Higher Education, Bursars,, nacubo,, business operations,, college refunds,

2018 NACUBO SFS - Tuition Refunds & More

Posted by John Fees on Mar 13, 2018 7:03:00 PM

Today it was my pleasure to join Mike Reynolds of Auburn University to present at the annual NACUBO Student Financial Services conference.  It is always good to share the stage with a higher education veteran and true student financial services professional.  Mike and I had some 

We shared our experiences and research regarding:

Common & Emerging Best Practices for Disclosing and Managing Tuition Refunds.  

Our presentation focused on the growing impact/frequency of student medical withdrawals and the increasing cost of the financial losses experienced by institutions and families.  The discussion aimed to 

  • Understand national research / benchmarks for how schools disclose their refund policies & manage student withdrawals 
  • Understand how schools are reducing the costs and risks of administering tuition refund appeals process
  • Understand how schools are implementing tuition insurance programs to reducing the financial losses caused by students withdrawals.

It isn't always possible for schools to afford the cost of attending an industry conference in person, so I am pleased to share the slides from our discussion through the link below. 

Download the NACUBO SFS Slides 

The slides provide a summary of the industry research and also a review of the experience at Auburn University and other schools who have chosen to embrace a fully transparent approach to disclosing and managing tuition refunds. Given the growth in student medical withdrawals it is prudent for schools that do not provide 100% refunds to provide notice of their institutions refund policy.   

The research contained in the presentation provides a useful baseline for schools to benchmark their own experience in managing the growing cost of refunds.   You don't need to read the research or the slides, however, if you take a moment to consider the following conclusions of the presentation. 

If you are serious about reducing the cost of student withdrawals to your institution and the families you serve, then we recommend that you consider the following practical next steps:

Recommended Next Steps

1. Evaluate your institutions refund policy.

2. How are students provided “notice” of the refund policy?

3. Is your current refund policy administered objectively?

- Avoid subjective & arbitrary administration

4. What is the cost of administering your current policy?

- Confirm you do not accept student health records without a HIPAA release.

5. Adopt a fully transparent disclosure process and offer tuition insurance protection.

 

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Topics: student success, Student Life, student health, Financial Literacy, tuition refund insurance, Tuition Insurance, student risk, Refund Policy, Best Practices by Colleges, Transparency, college parents, tuition refunds, Student Benefits, Higher Education, Bursars,, nacubo,, business operations,, Tuition Protection Plan, college refunds,

Do you provide 100% refunds?

Posted by John Fees on May 16, 2017 7:47:24 PM

If your institution does not provide 100% refunds to students then it is prudent to determine how your college or university can verify that the institution has disclosed its refund policy.

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Topics: tuition refund insurance, Refund Policy, Transparency, Disclosures, Bursars,, Tuition Protection Plan

2017 Trends & Topics for Student Financial Services

Posted by John Fees on Apr 24, 2017 5:22:54 PM

                       
 

Over the years of working with more than 200 colleges and universities, we have learned that there are many higher education conferences that are valuable to attend to see colleauges and customers.  One of the most useful and relevant conferences is the Professional Development Group's annual Bursar conference.

This year's conference is near Jacksonville and features a terrific set of education panels and discussions.  Of particular note, is the time that PDG dedicates to discussing the trends that impact schools and also the work involved to share benchmarks and best practices among schools.  There is a sincere interest of everyone attending on reducing the costs of college for students and their families, helping students make informed decisions and promoting greater college completion.

As one example, is from the  The 2017 Survey on Student Withdawals & Refunds. This report reveals that nearly half of schools reporting an increase in student medical withdrawals and as a result more schools than ever are providing the opportunity for their students to protect themselves through tuition insurance. 

In addition to the focus on reducing costs, the conference includes a useful series of discussions on the importance of helping college students and their families make informed decisons.  Join industry veterans John Fees, co-founder of GradGuard, and Craig Lockwood the Managing Director of Tuition Management Systems as they lead a discussion on the timely topic of Decision Design and how student financial services professionals are "Helping Students and Families Take Informed Action".  

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Topics: Tuition Insurance, Best Practices by Colleges, Transparency, college completion, Bursars,

Not to be Missed 2016 Conference Presentations

Posted by John Fees on Feb 18, 2016 9:18:19 PM

It is reassuring to find so many higher education officials focused on issues related to increasing college completion rates.

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Topics: student success, tuition refund insurance, Tuition Insurance, Refund Policy, Transparency, Disclosures, tuition refunds, Bursars,

College Life Protected

Insights on student risk

GradGuard for Higher Education examines how unexpected losses can affect student success, bringing you the latest in best practices and trends for safety on and off campus.

Here you'll learn more about:

  • Risks on and off campus
  • How schools are using benefits programs to protect and attract students
  • Effects of loss on student outcomes

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