GradGuard for Higher Education

2018 PDG Bursars Conference Presentation - Decision Design & College Confidence

Posted by GradGuard on Apr 27, 2018 4:10:00 AM

GradGuard was pleased to participate in a panel discussion at this week PDG Bursar 2018 Conference on the topic of The College Confidence Index and Transparency: Helping Students and Families Take Informed Action.   

The panel included co-founder of GradGuard, John Fees, and industry leaders - Daniel Durazo, Allianz Worldwide Partners and Cheryl Cooper of Tuition Management Systems

 

Student financial services professionals including bursars, directors of finance and financial aid administrators all recognize the importance of financial literacy and this presentation helps them understand how careful decision design can also help them serve students better.

Please download the entire presentation to learn how colleges and universities are building confidence in the students and families they serve by adopting easy to implement approaches to help students make informed decisions such as:

  • FERPA notification;
  • Refund policy disclosures and tuition insurance programs;
  • Student health insurance and waiver processes;
  • Residential liability acknowledgement and renters insurance programs.

 Send Me The Presentation on Building Confidence

 

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Topics: College Life Protected, Tuition Insurance, Best Practices by Colleges, business operations,, college refunds,

College Confidence & More + Bursars 2018

Posted by John Fees on Apr 18, 2018 1:56:59 PM

There are several gatherings of higher education officials that I find to be filled with essential truths. 

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Topics: College Life Protected, Tuition Insurance, Consumer Protection, Refund Policy, Transparency, college completion, Is College Worth It, Disclosures, regulation, Higher Education, Bursars,, nacubo,, business operations,, college refunds,

2018 NACUBO SFS - Tuition Refunds & More

Posted by John Fees on Mar 13, 2018 7:03:00 PM

Today it was my pleasure to join Mike Reynolds of Auburn University to present at the annual NACUBO Student Financial Services conference.  It is always good to share the stage with a higher education veteran and true student financial services professional.  Mike and I had some 

We shared our experiences and research regarding:

Common & Emerging Best Practices for Disclosing and Managing Tuition Refunds.  

Our presentation focused on the growing impact/frequency of student medical withdrawals and the increasing cost of the financial losses experienced by institutions and families.  The discussion aimed to 

  • Understand national research / benchmarks for how schools disclose their refund policies & manage student withdrawals 
  • Understand how schools are reducing the costs and risks of administering tuition refund appeals process
  • Understand how schools are implementing tuition insurance programs to reducing the financial losses caused by students withdrawals.

It isn't always possible for schools to afford the cost of attending an industry conference in person, so I am pleased to share the slides from our discussion through the link below. 

Download the NACUBO SFS Slides 

The slides provide a summary of the industry research and also a review of the experience at Auburn University and other schools who have chosen to embrace a fully transparent approach to disclosing and managing tuition refunds. Given the growth in student medical withdrawals it is prudent for schools that do not provide 100% refunds to provide notice of their institutions refund policy.   

The research contained in the presentation provides a useful baseline for schools to benchmark their own experience in managing the growing cost of refunds.   You don't need to read the research or the slides, however, if you take a moment to consider the following conclusions of the presentation. 

If you are serious about reducing the cost of student withdrawals to your institution and the families you serve, then we recommend that you consider the following practical next steps:

Recommended Next Steps

1. Evaluate your institutions refund policy.

2. How are students provided “notice” of the refund policy?

3. Is your current refund policy administered objectively?

- Avoid subjective & arbitrary administration

4. What is the cost of administering your current policy?

- Confirm you do not accept student health records without a HIPAA release.

5. Adopt a fully transparent disclosure process and offer tuition insurance protection.

 

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Topics: student success, Student Life, student health, Financial Literacy, tuition refund insurance, Tuition Insurance, student risk, Refund Policy, Best Practices by Colleges, Transparency, college parents, tuition refunds, Student Benefits, Higher Education, Bursars,, nacubo,, business operations,, Tuition Protection Plan, college refunds,

2017 New & Improved - College Renters Insurance

Posted by John Fees on Mar 31, 2017 7:07:06 PM

I love the spring. The last day of March, however, brings the reality that Major League Baseball spring training is ending and the hot Arizona summer will soon be upon us.

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Topics: college theft, renters insurance, Student Risk Management, student risk, Student housing, ACUHOI, college renters insurance, college risk, business operations,

ACUHOI -  Business Operations Conference

Posted by John Fees on Oct 11, 2016 9:00:14 PM

It was wonderful to see so many colleagues last week attending the annual ACUHO-I Business Operations conference in Scottsdale, Arizona.  Arizona is home for many of our GradGuard team so it was terrific to host our many school clients near our headquarters in Phoenix.

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Topics: college theft, renters insurance, Student Risk Management, student risk, Student housing, ACUHOI, college renters insurance, college risk, business operations,

College Life Protected

Insights on student risk

GradGuard for Higher Education examines how unexpected losses can affect student success, bringing you the latest in best practices and trends for safety on and off campus.

Here you'll learn more about:

  • Risks on and off campus
  • How schools are using benefits programs to protect and attract students
  • Effects of loss on student outcomes

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