GradGuard for Higher Education

URMIA - The Case for Student Renters Insurance 

Posted by John Fees on Mar 20, 2018 6:17:19 PM

I shared this post recently with for the March edition of URMIA Insights - (University Risk Management and Insurance Association).  The message, however, is important for other leaders in higher education and particularly for those in student housing and student financial services. 

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Topics: student success, college theft, college fire safety, Dorm Life, renters insurance, apartment living, college life, dorm living, College Life Protected, Student Risk Management, student risk, Renting, Best Practices by Colleges, Higher Education Policy, Renters Liability, Student Benefits, insurance, Risk Management, Campus Fire, Student housing, ACUHOI, Higher Education, college renters insurance, URMIA

2018 NACUBO SFS - Tuition Refunds & More

Posted by John Fees on Mar 13, 2018 7:03:00 PM

Today it was my pleasure to join Mike Reynolds of Auburn University to present at the annual NACUBO Student Financial Services conference.  It is always good to share the stage with a higher education veteran and true student financial services professional.  Mike and I had some 

We shared our experiences and research regarding:

Common & Emerging Best Practices for Disclosing and Managing Tuition Refunds.  

Our presentation focused on the growing impact/frequency of student medical withdrawals and the increasing cost of the financial losses experienced by institutions and families.  The discussion aimed to 

  • Understand national research / benchmarks for how schools disclose their refund policies & manage student withdrawals 
  • Understand how schools are reducing the costs and risks of administering tuition refund appeals process
  • Understand how schools are implementing tuition insurance programs to reducing the financial losses caused by students withdrawals.

It isn't always possible for schools to afford the cost of attending an industry conference in person, so I am pleased to share the slides from our discussion through the link below. 

Download the NACUBO SFS Slides 

The slides provide a summary of the industry research and also a review of the experience at Auburn University and other schools who have chosen to embrace a fully transparent approach to disclosing and managing tuition refunds. Given the growth in student medical withdrawals it is prudent for schools that do not provide 100% refunds to provide notice of their institutions refund policy.   

The research contained in the presentation provides a useful baseline for schools to benchmark their own experience in managing the growing cost of refunds.   You don't need to read the research or the slides, however, if you take a moment to consider the following conclusions of the presentation. 

If you are serious about reducing the cost of student withdrawals to your institution and the families you serve, then we recommend that you consider the following practical next steps:

Recommended Next Steps

1. Evaluate your institutions refund policy.

2. How are students provided “notice” of the refund policy?

3. Is your current refund policy administered objectively?

- Avoid subjective & arbitrary administration

4. What is the cost of administering your current policy?

- Confirm you do not accept student health records without a HIPAA release.

5. Adopt a fully transparent disclosure process and offer tuition insurance protection.

 

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Topics: student success, Student Life, student health, Financial Literacy, tuition refund insurance, Tuition Insurance, student risk, Refund Policy, Best Practices by Colleges, Transparency, college parents, tuition refunds, Student Benefits, Higher Education, Bursars,, nacubo,, business operations,, Tuition Protection Plan, college refunds,

Helping to Reduce the Growing Cost of Student Withdrawals with GradGuard

Posted by John Fees on Nov 8, 2017 12:39:22 PM

GradGuard's mission is to help protect the investment student's and their families make in a higher education. We aim publish research and bring attention to trends of vital interests to our colleagues who work to promote greater student success.

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Topics: student health, tuition refund insurance, Tuition Insurance, Student Benefits

Student Health & Helping to Reduce the Growing Cost of Student Withdrawals with GradGuard Tuition Insurance

Posted by John Fees on May 2, 2017 8:21:16 PM

GradGuard's mission is to help protect the investment student's and their families make in a higher education. We aim publish research and bring attention to trends of vital interests to our colleagues who work to promote greater student success.

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Topics: student health, tuition refund insurance, Tuition Insurance, Student Benefits

"Transfarency" by Southwest Airlines / Transparency for Students

Posted by John Fees on Nov 16, 2015 10:20:21 PM

Have you noticed a new strategic marketing campaign created by Southwest Airlines? If not, you can check the entire campaign on their website.

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Topics: Travel, Parents, tuition refund insurance, student risk, Transparency, tuition refunds, Student Benefits, regulation

Utilizing Student Benefits to Attract, Retain, and Protect Students

Posted by GradGuard on Jul 13, 2015 6:40:35 PM

Last week we delivered a show-case presentation with leaders in higher education enrollment management at the RuffaloNoelLevitz - 2015 National Conference on Student Recruitment, Marketing, and Retention.

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Topics: paying for college, College Life Protected, Consumer Protection, Enrollment Management, Best Practices by Colleges, leadership, Student Benefits

College Life Protected

Insights on student risk

GradGuard for Higher Education examines how unexpected losses can affect student success, bringing you the latest in best practices and trends for safety on and off campus.

Here you'll learn more about:

  • Risks on and off campus
  • How schools are using benefits programs to protect and attract students
  • Effects of loss on student outcomes

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