Since 2015, GradGuard has sponsored research to better understand the common practices of managing student withdrawals and tuition refunds. The common issues and best practices impacting student withdrawals often fall between departments and industry associations.
While strong research efforts are being made to advance the understanding of factors that promote greater college attainment, gaps exist particularly in how schools respond to and manage the costs involved with hardship and medically-necessary student withdrawals.
In fact, the insights fall between industry associations and administrative functions. Specifically, insights for how schools manage refunds and medical withdrawals appears to fall between Student Services (NASPA / ACPA) and Student Financial Services (NACUBO and PDG) and Enrollment Management (AACRAO SEM).
As a result, GradGuard is pleased to have sponsored the third bi-annual survey of the Trends and Best Practices for Managing Student Withdrawals & Tuition Refunds.
The 2019 survey is the largest to date and includes completed surveys from179 institutions, representing approximately 1.8 million students. The research was administered by HigherEdStudy during December 2019. Participants in the study are representatives of student financial services, bursars, and student health administrators.
The 2019 survey builds upon similar research conducted in 2015 and 2017, and as a preview, reveals important trends. Four key findings that are noteworthy appear below.
The 2019 study reveals a new benchmark for the following:
- 70% of schools surveyed report a growth in student medical withdrawals - up from just 42% in 2015.
- 98% of schools surveyed agree or strongly agree that they are required to disclose the institutions refund policy to students - up from 62% in 2015.
- 49% of schools surveyed actively disclose their refund policies to students - up from only 20% in 2015.
- The number of schools surveyed that report to provide 100% refunds to students for tuition and fees who complete a medical withdrawal declined to 6% - down from 23% in 2015.
Free Webinar on Trends and Best Practices for Managing Student Withdrawals & Tuition Refunds
Learn more about the complete survey results, including benchmark data that contrasts differences in refund policies by private and public institutions, as well as large and small institutions.
Please join the co-founder of GradGuard, John Fees, to review the results and learn more about how your institution may benefit from comparing your student withdrawal processes to this national sample.