Webcast: Best Practices and Benchmarks for Managing Refunds During COVID-19

January 26, 2021 2:56:56 PM EST / by GradGuard

The COVID-19 pandemic has made the need for colleges and universities to be transparent with refund and withdrawal policies clear. When students and families understand the inherent risk and financial implications of a withdrawal, they can safely make decisions regarding their continued enrollment and the financial protections available to them when the unexpected happens.
On Feb. 11, join GradGuard for a webinar hosted by NACUBO that will explain and demonstrate the advantages of educating students and their families by actively disclosing refund and withdrawal policies and requiring students and authorized third parties to actively consent.

Meet the Presenters

  • Tracy Brown, Director, Anderson Central and Student Accounts, Anderson University
  • Derrick Shy, Vice President, Business Development, GradGuard
The panel will provide recommendations on how to achieve this goal and will cover new industry partnerships and data pertaining to student health trends that allow this process to be delivered and managed by campuses like never before.
Webcast: Best Practices and Benchmarks for Managing Refunds During COVID-19

Who Should Attend

  • Bursars
  • Chief Financial Officers
  • Controllers


  • Enrollment
  • Vice President, Finance 

What You Will Learn

- How to describe and convey the importance of an active disclosure and consent of your institution's refund and withdrawal policies.

- How to determine new technology partnerships that may allow your institution to deliver, track, and confirm that students and their authorized third parties have received and understand institutional refund and withdrawal policies.

- How to explain how a tuition protection program can help complement existing refund and withdrawal policies and allow students and families to voluntarily protect their investment in higher education.

Registration Information

Thursday, Feb. 11
1-2 pm EST
The webcast is free for NACUBO members to attend.

Topics: college refunds,


Written by GradGuard

GradGuard’s mission is to help schools protect the investment in higher education of the students and families they serve. Each student deserves the opportunity to succeed and protect their investment in college. By protecting students and their families from risks from college life, GradGuard helps reduce the cost of college and promote greater student success. GradGuard's modern tuition and renters insurance programs are valuable student benefits available through a network of more than 330 colleges and universities. Since 2009, GradGuard's insurance programs have protected more than 700,000 students and families. For more insights on #collegelife follow @GradGuard

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